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TO INSURE
A PROMPT REFUND
– FOLLOW ALL STEPS BELOW:
1.
Obtain An RMA Number -
Please
call 860-642-7790 and speak to a customer service representative to obtain
a Return Merchandise Authorization (RMA) number. This RMA number must
be written on correspondence with the return such as the original packing
slip. If you cannot locate your packing slip, please include a note with
the billing name and address and the RMA number
2.
Pack Your Return
- Wrap your item carefully in a box, and in its original packaging and
enclose correspondence, which references the RMA number (as indicated
above), with your return.
3.
Ship Your Return
– Ship your return using the shipping carrier of your choice. Please note,
return shipping is at the customer’s expense. We recommend that you
insure your return, as we cannot be responsible for lost, damaged or
misdirected returns.
ALL
ITEMS MUST BE RETURNED TO:
The Yankee Retail Company
841 Route 32
Franklin CT 06254
Attn: Returns Dept
4.
Receive Your Refund
- If you paid for your order by credit card, a credit will be issued
within 15 business days of the receipt of your return and will appear on
your billing statement as Yankee Retail. If you paid by check, a refund
check will be mailed to you.
If the
item was shipped to you at no charge the actual shipping costs for items
will be deducted from the refund.
We
want you to enjoy your purchase when it arrives and therefore make every
effort to ship items securely. In the event that you receive a damaged
item, please call us within seven days of receipt – (860) 642-7790. Our
customer service representatives will make arrangements to have the
damaged item/part picked up and a new item or part in the same style and
color, shipped to you.
Please note: If you choose not to receive a replacement, we will make
arrangements to have the damaged item picked up and your refund will be
issued less original shipping costs. If the item was shipped to you at no
charge the actual shipping costs for items will be deducted from the
refund.
Note: ALL DAMAGE CLAIMS MUST
BE MADE WITHIN 7 DAYS OF RECEIPT OF THE ORDER
We reserve the right to make changes to our
policies with or without notice.
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